How to Connect Phone to ClassPass Studio

When a customer calls a studio, the request usually becomes a schedule lookup: a venue, a service time, a reservation, or a cancellation. The front desk has to ask the right follow-up question and search ClassPass Studio while handling the next caller.

Aima connects phone conversations to ClassPass Studio. The voice assistant clarifies the request, reads the current studio context, and completes an approved update when the workflow allows it. ClassPass Studio remains the record for schedules and reservations.

What callers can get from the connection

• Find the right location, service, and schedule before answering.
• Read roster details so a caller can ask about an existing booking.
• Update the configured reservation or attendance record during the call.
• Create or remove studio time blocks through the same connection.

ClassPass handles booking creation. This phone workflow covers the questions and updates the studio team manages.

A phone workflow for a busy studio

1. The caller names a venue, service, date, or reservation.
2. The assistant confirms the missing detail, especially when several locations offer similar classes.
3. It checks ClassPass Studio for the current schedule or roster context.
4. It answers the question or completes an approved cancellation or attendance update.

The front desk gets an appointment or reservation outcome without re-entering the call.

Start with schedule lookup

Launch with one venue or service and a small set of schedule questions. Add reservation changes, attendance, and time-block operations after the team has reviewed the call outcomes and handoff points.

Connect Phone to ClassPass Studio

See the ClassPass Studio phone integration and choose the first call workflow.