How to Connect WhatsApp to ClassPass Studio
Use WhatsApp to answer studio schedule and reservation questions while ClassPass Studio stays the operational record.
Studio teams often answer the same WhatsApp questions while checking ClassPass Studio: which venue has a class, whether a reservation is on the roster, or whether a customer can cancel. Each answer requires a current schedule lookup.
Aima connects the WhatsApp conversation to ClassPass Studio. The assistant gathers the venue, service, and date, then uses the studio record to answer or run an approved operational action. ClassPass Studio remains the source of truth.
What the connection adds
- Find venues, services, and class times so customers get a current answer in the thread.
- Read reservation and roster details before a staff member opens the schedule.
- Cancel a reservation or update attendance through the configured workflow.
- Create or remove studio time blocks when the studio team needs that action.
ClassPass handles booking creation. The connection covers the schedule and reservation operations the studio team already manages.
A WhatsApp workflow for schedule questions
- A customer names a venue, service, or reservation.
- The assistant asks for the missing date or identifying detail.
- It checks ClassPass Studio and returns the relevant schedule or reservation context.
- If the request is an approved update, it completes the action and confirms the result.
The customer gets an answer in the thread. The studio team keeps one record.
Start with one request type
Start with schedule lookup for one venue or service. Review the conversations, then add reservation changes and attendance updates the team needs.
Connect WhatsApp to ClassPass Studio
See the ClassPass Studio WhatsApp integration and map the first schedule workflow.