Connect WhatsApp to CxSYS for Clinic Appointments
Let patients ask about doctors and availability in WhatsApp while CxSYS keeps the clinic schedule and appointment record current.
Clinic staff often answer WhatsApp messages while checking CxSYS. A patient asks for a doctor, a day, or a time range. The team searches the schedule, copies the answer into the chat, and repeats the process for the next message.
Aima connects WhatsApp to CxSYS Clinic Appointments. The assistant reads the request, checks published availability and clinic-local appointment data, and records the configured appointment action.
What the connection adds
- Search the clinic context needed to answer the patient's request.
- Read published free times and appointment options.
- Check day, month, or appointment-range schedules before replying.
- Create, update, reschedule, or delete the configured appointment.
A WhatsApp workflow for availability
- The patient names a doctor, date, or preferred time range.
- The assistant confirms the missing clinic detail.
- It checks CxSYS for the published schedule and available options.
- The patient chooses a time, and the assistant records the appointment action.
- The thread returns the confirmed details or a clear staff handoff.
The clinic keeps CxSYS as the working schedule. WhatsApp becomes the entry point for the request.
Start with availability questions
Launch with one branch, doctor, or appointment type. It is a focused way to validate the schedule lookup and patient questions before adding more appointment actions.
Connect WhatsApp to CxSYS
See the CxSYS WhatsApp integration and map the first availability workflow.