Phone Numbers
Provision outbound calling numbers and attach them to your campaigns.
Voice campaigns need a phone number to call from. AIMA Labs manages your numbers on Phone Numbers in the sidebar.
Adding a number
Open Phone Numbers and click Add number. You can:
- Buy a new number through the platform — pick a country and area code, and the number is provisioned for your organization.
- Bring your own — attach a number you already own if your plan supports BYO numbers.
Newly added numbers show up in the list immediately and are ready to use as soon as they're provisioned.
Assigning a number to a campaign
Voice campaigns pick a number at creation time (or in the campaign detail view later). One number can be used by multiple campaigns, but only one campaign calls from it at a time — campaigns that share a number are queued behind each other at the pacing layer.
Picking the right number
A few things to think about:
- Local presence — leads answer more often when the caller ID matches their area. If you're running campaigns across regions, provision one number per region.
- Regulatory rules — some countries require registered caller IDs or local entities. The buy flow surfaces requirements before you complete the purchase.
- Volume limits — carriers rate-limit new numbers. If you're running high-volume campaigns, spread the load across several numbers to avoid flagging.
Removing a number
You can release a number from the list. If the number is attached to an active campaign, the UI will ask you to reassign that campaign first so no calls break mid-run.
WhatsApp accounts
WhatsApp campaigns use a separate channel — WhatsApp business accounts — managed under WhatsApp accounts in the sidebar. The setup flow is different (it involves connecting your WhatsApp Business credentials), but conceptually it fills the same role: it's the channel the agent speaks through.